FAQs

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Checkout our FAQ or contact us below

Email : moureen@sifadesigns.com

Phone : +254 723 732 221

Business Hours:

Monday-Friday 9:00 am - 5:30 pm (GMT+3)

Saturday: 10:30 am - 3:30 pm (GMT+3)

Closed on Sunday and Public Holidays

SifaDesigns Commitment and Customer Satisfaction.
We stand by the quality and the workmanship of our products. All our products are handmade by highly skilled artisans using quality natural materials.

We have done our best to display our items as accurately as possible on the site. Please be aware variation in style ,color and size may slightly occur, this is due to the handmade nature of the products. It should not be considered a flaw.

Yes, you can update your shipping address once, within 24 hours of your purchase. Once an order has been processed, we are not able to change the shipping address

Yes, you can update or cancel your order within 24 hours of your purchase. Once an order has been processed, we are not able to cancel it.

Yes, we currently offer international shipping to selected countries through DHL express and Postal Parcel - for bulky
items. See countries list here:

Shipping costs will automatically populate at check out based on order item quantity and address.

Please note,these costs do not include additional customs or import duties,which may be incurred based on the country location.
Customers are responsible for these fees on their destination country.

Once your package has been dispatched, you will receive a shipping confirmation email with tracking number and link to track your orders with in 48 hours.