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Checkout our FAQ or contact us below
Email : moureen@sifadesigns.com
Phone : +254 723 732 221
Business Hours:
Monday-Friday 9:00 am - 5:30 pm EAT
Saturday: 10:30 am - 3:30 pm EAT
FAQs
SifaDesigns Commitment and Customer Satisfaction.
We stand by the quality and the craftsmanship of our products. All our products are handcrafted by highly skilled African artisans using quality sustainable raw materials.
Due to this our products are sold in limited quantities and availability. Have custom order? Send us a message.
We have done our best to display our items as accurately as possible on the site. Please be aware variation in style ,color and size may slightly occur, this is due to the handmade nature of the products. It should not be considered a flaw.
Can I change my shipping address?
Yes, you can update your shipping address once, within 24 hours of your purchase. Once an order has been processed, we are not able to change the shipping address
Can I cancel or change/ update my order?
You can cancel or change your order within 24 hours of your purchase. Once an order has been processed, we are not able to change or cancel your order. If you no longer need the items you purchased, you can return the items once they are delivered- please review our Return Policy for this
Do you ship internationally?
Yes, we currently offer international shipping to selected countries through DHL express and Postal Parcel - for bulky
items. See countries list here:
Our shipping charges are competitive and fair.
Shipping costs will automatically populate at check out based on order item quantity and address.
Please note,these costs do not include additional customs or import duties,which may be incurred based on the country location.
Customers are responsible for these fees on their destination country.
How do I track my order?
Once your package has been dispatched, you will receive a shipping confirmation email withtracking number and link to track your orders with in 48 hours.
When will I receive my order?
Delivery estimates:
We process orders within 3-5 days, Momday - Friday
Please allow 4-10 business days after shipping, for delivery on orders shipped by DHL is and 8-14 days for orders shipped through Posta Parcel.
If you have any questions regarding your order, you can reach us at moureen@sifadesigns.com